Privacy Policy
Last updated: June 2026
Starlings (“Starlings”, “we”, “us”, “our”) provides early childhood activity programs to childcare centres across Victoria. We are committed to protecting the privacy of everyone whose personal information we hold, including the educators and families we work with, and the children in our programs.
This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it. It applies to our website at starlings.au and to all services we provide.
What information we collect
Website enquiries
When you contact us through our website, we collect:
- Your name
- Your email address
- Your phone number (if you provide it)
- The name of your childcare centre or organisation
- Any other information you include in your message
Program delivery
When we deliver programs at your centre, we may receive from centre staff:
- The first names of children participating in sessions
- Age or room group information (e.g., “Preschool Room, ages 3–5”)
- Relevant medical, health, or safety information needed to keep children safe during sessions (e.g., allergies, physical limitations)
We do not collect personal information directly from children. Any information about children is provided to us by centre directors, educators, or authorised parents or carers.
Website use
Standard web server logs may record your IP address and browser type when you visit. We do not use this information to identify individual visitors.
Why we collect this information
We collect personal information to:
- Respond to your enquiries about our programs
- Arrange and deliver sessions at your centre
- Keep children safe during our programs
- Send you relevant updates about Starlings (where you have consented or would reasonably expect to receive them)
- Meet our legal obligations, including child safety obligations
Who we share information with
We do not sell personal information. We may share information with:
- Service providers who help us operate our business (such as email and web hosting platforms). These providers are required to handle information only as directed by us.
- Regulatory authorities if required to do so by law.
- Child protection authorities or emergency services where we have a genuine concern for a child’s safety.
Where personal information is disclosed to overseas recipients, we take reasonable steps to ensure it is handled consistently with the Australian Privacy Principles.
Direct marketing
We may send you information about Starlings programs if you have consented or would reasonably expect to receive it based on our existing relationship. You can opt out at any time by emailing [email protected].
Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Our website uses HTTPS encryption. We limit access to personal information to those who need it to deliver our services.
When personal information is no longer needed for the purposes it was collected, we take reasonable steps to destroy or de-identify it.
Accessing and correcting your information
You have the right to request access to personal information we hold about you, and to ask us to correct information that is inaccurate, out of date, incomplete, or misleading.
To make a request, email us at [email protected]. We will respond within a reasonable timeframe and at no charge.
Making a complaint
If you have a concern about how we have handled your personal information, please contact us first at [email protected]. We take privacy complaints seriously and will work to resolve your concern promptly.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Updates to this policy
We may update this Privacy Policy from time to time. The current version will always be available at starlings.au/privacy-policy. We will notify you of significant changes by email where we hold your contact details.
Contact us
Starlings
Email: [email protected]
Website: starlings.au